Cacino Privacy Policy

Welcome to Cacino. This Privacy Policy document explains what information we collect about you while you use the Cacino platform, how that information is used, how long it is retained, and what rights you have over your personal data.

By using Cacino's website, mobile application, or any digital service, you are considered to have agreed to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services and contact our support team.

This policy applies to all registered and unregistered users of Cacino. Data belonging to users based in Bangladesh is handled in compliance with local laws and international privacy standards. Cacino believes that your privacy is a fundamental right, and protecting that right is our responsibility.

Cacino collects various types of information necessary to maintain service quality and improve your experience. Below is a breakdown by category:

Cacino does not collect excessive or unnecessary data. Only what is strictly required to provide our services is ever collected.

Cacino collects data through three primary methods. Each approach is fully transparent and based on your consent:

1. Directly from you:

• When completing the registration form
• When submitting documents during the KYC verification process
• When contacting us via chat or email with our support team
• When completing promotional surveys or feedback forms

2. Automatically during your use of the platform:

• Browsing behavior from cookies and web beacons
• Device and session information from app logs
• Activity history from transaction and gaming logs

3. Through third parties (in limited cases):

• Transaction verification data from payment gateways
• Confirmation from identity verification service providers
• Risk assessment data from fraud prevention systems

Cacino uses your data for specific, legitimate purposes. Every use has a clear rationale, and your information is never used beyond what this Privacy Policy permits.

• Account Management: Processing registrations, securing logins, and managing account settings.
• Payment Processing: Verifying deposits, processing withdrawals, and maintaining transaction history.
• KYC & Legal Compliance: Age verification, identity confirmation, and compliance with anti-money laundering regulations.
• Customer Service: Fast resolution of your complaints, questions, and support requests.
• Service Quality Improvement: Analysing usage patterns to improve the overall platform experience.
• Security & Fraud Prevention: Detecting suspicious activity and keeping your account secure.
• Responsible Gaming: Detecting excessive gaming activity and providing support to users.
• Marketing Communications: Sending promotional offers and updates, only with your consent.

Cacino never sells your personal data. However, limited data sharing with trusted partners may be necessary to deliver our services. All such sharing is conducted under strict confidentiality agreements.

Information is shared only with:

• Payment Service Providers: bKash, Nagad, Rocket — for transaction processing. Only the necessary payment information is shared.
• Identity Verification Services: With licensed third parties to complete the KYC process.
• Legal Authorities: In cases involving court orders, government investigations, or other legal obligations.
• Fraud Prevention Network: Limited data as part of industry-standard security measures.

Your data is not shared with any individual, company, or organisation outside the list above. All third parties working with Cacino are bound by the same privacy standards.

Cacino's website and app use cookies and similar tracking technologies to make your browsing experience smoother and to monitor site performance.

Types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Understanding which parts of the site get the most traffic. This data is completely anonymous.
• Marketing Cookies: Used solely to display relevant advertisements, with your consent.

You can disable analytics and marketing cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features of the site to stop working.

Cacino does not retain your data indefinitely. A specific retention period is defined for each type of data:

• Account Information: For as long as your account is active, and up to 5 years after closure (as required by law).
• Transaction Records: Retention for up to 7 years is mandatory under financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Customer Service Records: Up to 3 years, or longer if required for dispute resolution.
• Analytics Data: Anonymised for up to 2 years.
• Cookie Data: Browser cookies typically expire between 30 days and 1 year.

Once the retention period expires, your data is securely deleted or fully anonymised. This process is automated and verified through regular audits.

Every Cacino user has important rights over their personal data. We actively uphold these rights and process any request you make within 30 business days.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be temporarily suspended.
• Right to Portability: You can request your data be provided in a structured, portable format.
• Right to Object: You can object to your data being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise any of these rights support@cacino.ws Send us an email at the address provided. Once your identity is verified, we'll process your request promptly.

Cacino is strictly off-limits to anyone under 18. Our platform does not collect personal information from minors, and we have no intention of doing so.

Age verification is mandatory during the registration process. If a minor registers using false information, their account will be immediately suspended and all collected data will be deleted as soon as this comes to our attention.

If you suspect a minor you know is using Cacino, please contact us. We will take prompt action.

Cacino may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email and through an in-platform announcement. Continued use of Cacino after such changes will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to us:

• Email: support@cacino.ws
• Support: Platform live chat (available 24/7)
• Response Time: Usually within 24–48 hours

We take every privacy-related request seriously. Earning and maintaining your trust is Cacino's highest priority.